Customer Service
To contact SoftCity Customer Service, please email us at support-rw@softcity.com
Order Locator
To view your order history and access your account please visit: https://support.softcity-shop.com/
FAQs
1. How to Uninstall
Smart Privacy Cleaner
Windows XP, Vista, 7 and 8:
- Close Smart Privacy Cleaner (if open)
- Click Start > Programs > Smart Privacy Cleaner
- Click ‘Uninstall Smart Privacy Cleaner’
- Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete
Windows 10:
- Close Smart Privacy Cleaner (if open)
- Click Start
- Scroll down to Smart Privacy Cleaner
- Click the down arrow next to Smart Privacy Cleaner
- Right click on Smart Privacy Cleaner
- Click Uninstall
- Control Panel will open – click Smart Privacy Cleaner
- Click Uninstall
- Click Yes to complete Uninstall
Express Uninstaller
Windows XP, Vista, 7 and 8:
- Close Express Uninstaller (if open)
- Click Start > Programs > Express Uninstaller
- Click ‘Uninstall Express Uninstaller’
- Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete
Windows 10:
- Close Express Uninstaller (if open)
- Click Start
- Scroll down to Express Uninstaller
- Click the down arrow next to Express Uninstaller
- Right click on Express Uninstaller
- Click Uninstall
- Control Panel will open – click Express Uninstaller
- Click Uninstall
- Click Yes to complete Uninstall
2. License Key Does Not Work
Make sure you are entering your correct license key. Receipt numbers are sometimes mistaken for license keys. Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:
1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.
2. The correct license key format for is:
XXXX-XXXX-XXXX-XXXX-XXXX (five series of four characters).
3. If you’ve check the above and your key still does not work, please contact support at above email for a new key.