Customer Service

To contact SoftCity Customer Service, please email us at support-rw@softcity.com

Order Locator

To view your order history and access your account please visit: https://support.softcity-shop.com/

FAQs

1. How to Uninstall

Smart Privacy Cleaner

Windows XP, Vista, 7 and 8:

  1. Close Smart Privacy Cleaner (if open)
  2. Click Start > Programs > Smart Privacy Cleaner
  3. Click ‘Uninstall Smart Privacy Cleaner’
  4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

Windows 10:

  1. Close Smart Privacy Cleaner (if open)
  2. Click Start
  3. Scroll down to Smart Privacy Cleaner
  4. Click the down arrow next to Smart Privacy Cleaner
  5. Right click on Smart Privacy Cleaner
  6. Click Uninstall
  7. Control Panel will open – click Smart Privacy Cleaner
  8. Click Uninstall
  9. Click Yes to complete Uninstall

Express Uninstaller

Windows XP, Vista, 7 and 8:

  1. Close Express Uninstaller (if open)
  2. Click Start > Programs > Express Uninstaller
  3. Click ‘Uninstall Express Uninstaller’
  4. Click ‘Yes’ to continue with Uninstall and ‘OK’ when complete

Windows 10:

  1. Close Express Uninstaller (if open)
  2. Click Start
  3. Scroll down to Express Uninstaller
  4. Click the down arrow next to Express Uninstaller
  5. Right click on Express Uninstaller
  6. Click Uninstall
  7. Control Panel will open – click Express Uninstaller
  8. Click Uninstall
  9. Click Yes to complete Uninstall

2. License Key Does Not Work

Make sure you are entering your correct license key.  Receipt numbers are sometimes mistaken for license keys.  Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:
1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.

2. The correct license key format for is:
XXXX-XXXX-XXXX-XXXX-XXXX (five series of four characters).

3. If you’ve check the above and your key still does not work, please contact support at above email for a new key.